Klaviyo agency for online stores — more revenue from existing customers.
Klaviyo CRM is more than a newsletter tool. It supports automated, personalised selling, integrated with PrestaShop, Shopware or Shopify. From welcome messages to reactivation and abandoned baskets, we develop strategies that bring customers back and increase sales.
01Automated email, SMS or WhatsApp based on customer behaviour
02Individual, segmented campaigns with attention to legal requirements
03Higher open rates and purchase likelihood
0424/7 customer service through AI chatbots or human agents
Why Klaviyo?
Because customer retention
should not be left to chance.
Many email tools can send messages. Klaviyo goes further: it analyses behaviour, segments audiences and personalises content to deliver the right message to the right person at the right time.
For online stores, it connects store data, customer behaviour and conversions through automated, data-led communication that can be configured for GDPR compliance.
Build more value from existing customer relationships:
01Recover abandoned baskets
02Strengthen customer relationships
03Provide relevant reasons to buy
Instead of continually increasing acquisition spend, use Klaviyo to make more of relationships with existing customers and new store visitors.
Key Klaviyo features
01
Personalisation
Advanced segmentation and automation based on customer behaviour, purchase history and product interests.
02
Ecommerce integration
Connect ecommerce platforms and use detailed data such as abandoned baskets and product preferences.
03
Data analysis
Powerful analytics and reporting to improve the customer journey.
04
Who it suits
Stores that want to use data-led campaigns and advanced automation.
05
Pricing
Klaviyo offers broader capabilities than traditional newsletter tools such as Brevo and is priced somewhat higher. Its value lies in a powerful database that brings customer information together for highly personalised, automated email and SMS communication.
06
Customer service and AI agents
Klaviyo connects marketing and customer service. Helpdesk brings support requests together; Customer Agent answers questions automatically and hands over to the team when needed. Customer Hub adds personalised self-service features to the store.
Make Klaviyo effective through strategy, technology and fine-tuning.
We see Klaviyo as a platform for lasting customer relationships. We support clients from initial strategy and technical setup through to ongoing optimisation.
Whether you are a start-up or a growing retailer, we tailor our work to your business model, audience and resources.
Strategy
Audiences, segmentation, customer journeys and messaging matched to your brand.
Setup and integration
Connect PrestaShop, Shopware or Shopify, including privacy-conscious configuration.
Automations and flows
Welcome series, abandoned baskets, reactivation, follow-ups and more.
Templates and design
Responsive, on-brand email templates focused on conversion.
Content and copywriting
Persuasive messages suited to the audience and situation.
Monitoring and optimisation
KPI analysis, A/B testing and continuous improvement of existing flows.
Automate important messages quickly with more than 60 pre-built flows.
Flows include built-in branching logic without backend configuration. Below are popular examples that help brands increase revenue with Klaviyo. We create individual flows around your requirements.
Welcome series
Welcome new visitors and introduce your brand through engaging messages that make a lasting first impression.
Abandoned basket reminders
Remind visitors about products left in their basket and turn unfinished purchases into sales.
Bring customers back
Automatically send personalised invitations to leave feedback and reviews after products arrive.
Viewed product reminders
Remind visitors about products they viewed and bring them back through personalised messages.
Price alerts
Tell visitors when products they viewed go on sale and turn interest into revenue.
Back-in-stock reminders
Automatically notify visitors when their favourite product is available again with personalised back-in-stock messages.
We create individual workflows that respond promptly to visitor actions, events and milestones. Branching conditions then make customer experiences more relevant.
Behaviours and events that trigger flows
→Viewed a product
→Started checkout
→Placed an order
→Completed a form
→Price reduction
→Dates such as anniversaries or birthdays
→Predicted next purchase
→No interaction for a period of time
→Subscribed to SMS
Split content by
→Basket value
→VIP or non-VIP
→New or returning customer
→Location
→Visited the website in the last three days or not
→Viewed a product or not
→Product type
→High or low lifetime value
→Random sample for A/B testing
Try Klaviyo live and free.
Want to see how Klaviyo works before deciding? Whether you want a technical introduction, a general overview or simply a first look, you can explore Klaviyo here.
Try Klaviyo
Explore Klaviyo and try its features in the administration interface.
Online retailers trust our Klaviyo expertise. Could you be next?
Every sector has its own characteristics, and that is what we enjoy. From fashion start-ups to international spare-parts retailers, we support clients technically and strategically, reliably and over the long term. Here is an example of our work:
RADWELT Coesfeld GmbH
Klaviyo support for a bicycle retailer
We started optimising Klaviyo for Radwelt Coesfeld in October 2024. Previously, tracking was unstructured, producing unusable data and leaving potential untapped. This was particularly evident in the abandoned-basket flow, which did not work because it was not configured properly. We rebuilt it completely, now with more than 30 nodes, to create a considered, automated follow-up process.
We also introduced a sunset flow to suppress inactive profiles. This improves open rates and substantially reduces sending costs, partly through a custom webhook.
Another focus was leasing. Customers now automatically receive information about additional services, free repairs and the approaching end of their lease.
Result by May 2025: conversion value +240%
What clients say about working with us
Armin Rothmund★★★★★ Google review · translated from German
„Quick implementation of our requests — “there is always a way!” Great service!“
Bianca Freygang★★★★★ Google review · translated from German
„A good impression from the start, and it proved right! Very competent, quick responses, honest advice, fair and transparent billing and fantastic customer service.“
Doctor San★★★★★ Google review · translated from German
„Five stars — nothing more needs to be said. We have always received very competent and friendly support. We fully recommend sjmedia!“
Leo Fabry★★★★★ Google review · translated from German
„We came to sjmedia through a recommendation and have now worked together for several years. Anyone needing a new digital agency is in the right place, whether for an online store or ecommerce.“
Orsolya Sämann★★★★★ Google review · translated from German
„We have been clients of the sjmedia PrestaShop agency for seven years and could not be happier. Mr Schmid’s team has professionally supported our PrestaShop store and helped us successfully establish our business online.“
Plotter Folien CH★★★★★ Google review · translated from German
„After years of searching, we finally found real PrestaShop experts. After several bad experiences with PrestaShop agencies, finding sjmedia was a stroke of luck.“
Armin Rothmund★★★★★ Google review · translated from German
„Quick implementation of our requests — “there is always a way!” Great service!“
Bianca Freygang★★★★★ Google review · translated from German
„A good impression from the start, and it proved right! Very competent, quick responses, honest advice, fair and transparent billing and fantastic customer service.“
Doctor San★★★★★ Google review · translated from German
„Five stars — nothing more needs to be said. We have always received very competent and friendly support. We fully recommend sjmedia!“
Leo Fabry★★★★★ Google review · translated from German
„We came to sjmedia through a recommendation and have now worked together for several years. Anyone needing a new digital agency is in the right place, whether for an online store or ecommerce.“
Orsolya Sämann★★★★★ Google review · translated from German
„We have been clients of the sjmedia PrestaShop agency for seven years and could not be happier. Mr Schmid’s team has professionally supported our PrestaShop store and helped us successfully establish our business online.“
Plotter Folien CH★★★★★ Google review · translated from German
„After years of searching, we finally found real PrestaShop experts. After several bad experiences with PrestaShop agencies, finding sjmedia was a stroke of luck.“
Certified. Tried. Recommended.
01Certified Klaviyo Master Silver
0216+years of ecommerce experience
03<15Fast support — usually a response within 15 minutes
045-star Google rating
05More than 55% of new clients come through recommendations
Any store that wants to reach customers more than once. Klaviyo is particularly strong in ecommerce, from start-ups to growing medium-sized businesses.
Can Klaviyo be used in compliance with the GDPR?
Klaviyo can be configured with consent management and transparent tracking. We help assess the required privacy setup, including data processing and international transfers.
What practical results can Klaviyo deliver?
Automated communication at the right time can generate more revenue with less effort. We see particularly strong effects in abandoned baskets, reactivation and retention. Three to five well-designed flows can often contribute 20–30% of overall revenue.
How quickly will I see initial results?
Initial flows can be active within days. Results usually emerge after two to four weeks, depending on sending frequency, audience and product cycles.
Can you integrate Klaviyo with my ecommerce platform?
Yes. We connect PrestaShop, Shopware and Shopify, including events, tracking, checkout logic and product data.
How much does Klaviyo support cost?
Setup starts at around €1,500, with ongoing support from €400 per month. We provide a tailored proposal based on your goals and system.
How does Klaviyo differ from other email tools?
Klaviyo was developed specifically for ecommerce. It connects email marketing directly with store data, customer behaviour and purchase history for effective automated communication.
ContactReply within 2 h
Tell us about your project.
We listen, consider the options and give you a practical assessment.
„Requests are implemented quickly – they always find a way! Great service!“
Armin Rothmund · Google review · translated from German
„A good impression from the start, which proved well founded! Very knowledgeable, quick responses, honest advice, fair and transparent billing, and fantastic customer service.“
Bianca Freygang · Google review · translated from German
„Five stars – nothing more needs to be said. We have always received very knowledgeable and friendly support. We wholeheartedly recommend sjmedia!“
Doctor San · Google review · translated from German
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Zoho SalesIQ – chatDetails
Provider
Zoho Corporation B.V., Netherlands
Domains
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Purpose
Customer chat and handling enquiries. Loading and operation transmit IP addresses, browser data and page context. Separate visitor analytics is disabled through Zoho’s tracking interface; chat and contact details arise only through your use.
Cookies / storage
Found in the publicly loaded widget script on 2 October 2026: siq_embed is read from Local Storage and Session Storage, and utsdb from Session Storage; the script can update stored values in response to widget messages. This is evidence from the code, not a claim that these values are set in every browser. Possible functional provider cookies include zld*state and zld*dragpos (window state/position, five minutes), LS_CSRF_TOKEN (request protection) and JSESSIONID (session), each for the browser session. Zoho’s general list also includes *_zldp (two years) and *_zldt (one day) for visitor/visit identifiers; these are not necessary website cookies, and separate visitor analytics is disabled here.
Retention period
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Notes
Loaded only by clicking “Chat” under “For you”, independently of cookie preferences. Reloading or saving cookie preferences ends the embedding. You can also remove provider storage already set through your browser.
Adjustments to appearance and interaction that you request. Loading sends the domain, IP address and technical connection data to DigiAccess.
Cookies / storage
The loader reads da-language from Local Storage for language selection. The tool also uses settings such as da-hide-widget and da-refresh-widget. Other values depend on the features selected.
Retention period
Local Storage generally persists until deleted by the browser, the user or the tool.
Notes
Requested directly by clicking “Accessibility” under “For you”, independently of cookie preferences. It does not load automatically on page views. You can reset settings within the tool; reloading the page ends the embedding.
Under “Details” you can find providers, purposes, storage and retention periods. Videos, maps and booking are optional and can be selected individually. Change your choice at any time under “For you → Cookie settings”. You can clear data already stored by external providers through your browser settings.
5 out of 5 · Google