Join sjmediaProject manager / first-line support / after-sales

Who is this role for?

• You enjoy organising work, keep track of several tasks and like communicating with clients.
• You want to support projects, coordinate enquiries and ensure clients receive reliable care after a project is complete.
• You have worked in project management, customer service, support, sales or a comparable role.
• Motivated career changers with organisational skills, technical understanding and client-facing experience are also welcome.
• If in doubt, apply anyway and we will see whether we are a good match.

Your responsibilities

Project management

• Coordinate website, online store and online marketing projects.
• Plan and track tasks, deadlines and project progress.
• Coordinate clients, developers, designers and online marketing colleagues.
• Prepare and document project meetings.
• Monitor outstanding tasks and keep everyone informed in good time.
• Ensure structured, traceable project communication.
• Maintain tasks, time records, documentation and project information in our systems.

First-line support

• Be the first point of contact for existing clients with questions or problems.
• Receive and record support requests in a structured way.
• Assess, prioritise and assign incoming enquiries.
• Resolve straightforward questions directly with clients.
• Pass technical tasks to the appropriate developers.
• Follow up open tickets and update clients.
• Explain technical matters clearly.
• Maintain our internal documentation and knowledge base.

You do not need to solve every technical problem yourself. Your role is to understand the request, gather the necessary information and ensure that the right person can respond quickly.

After-sales and client support

• Knowledge of Zoho One, Projects, CRM or a comparable project management tool.
• Actively support clients after a project is complete.
• Regularly check satisfaction and further support needs.
• Identify useful opportunities for improvement and expansion.
• Provide information about updates, maintenance, support and new services.
• Prepare proposals with management and specialist teams.
• Coordinate recurring services and long-term client projects.
• Help renew and develop existing client relationships.
• Build personal, reliable and long-term client relationships.

Essential

• Good spoken and written German.
• A friendly, reliable and professional manner.
• Strong organisational skills and a structured approach.
• Enjoyment of contact with clients.
• The ability to understand requirements accurately and communicate them clearly.
• Reliability, initiative and a sense of responsibility.
• A calm, solution-focused approach when several requests arrive at once.
• Basic technical understanding and an interest in digital solutions.
• Team spirit, commitment and a willingness to contribute ideas.

Useful additional skills

• Experience in project management, customer service or technical support.
• Experience in a digital agency, software company or ecommerce.
• Knowledge of project management and ticketing systems.
• Basic knowledge of websites, online stores, hosting, domains or email systems.
• Experience with PrestaShop, Shopify, Shopware, WordPress or comparable systems.
• Experience with CRM, ERP or inventory management systems.
• Commercial knowledge and experience preparing proposals.
• Experience in sales, account management or after-sales.
• English for communication with international partners and clients.

What to expect at sjmedia

You will be a central link between our clients and the sjmedia team. You will ensure information arrives in full, tasks are reliably coordinated and clients always know the current status.

The role combines organisation, customer service and commercial thinking. You will support clients during projects and work with them to develop the relationship over time.

This varied position suits people who enjoy communicating, taking responsibility and bringing different topics together.